You Ask and We Answer

You Ask and We Answer

Being accessible to the customer, our boss, is a top priority for A.Y. McDonald. Over the years, our company has created more and more ways to connect with you because open communication helps strengthen the customer relationship. This especially rings true at an economic time where demand outweighs supply. A.Y. McDonald’s common communication platforms include phone, email…and now chat. We’re excited to announce that, for the first time ever, you can live chat with us at aymcdonald.com!

Our live chat feature is available during normal business hours. A.Y. McDonald takes pride in the fact that when you call us, you talk to a real person, not an answering machine. The chat will have the same authenticity as your questions will be answered by a live product expert! Chat inquiries can include questions that pertain to products, installation instructions, submittal drawings, repair parts, etc. Please know that A.Y. McDonald’s customer service department will continue to happily answer your calls and emails. This feature simply serves as another means to help take better care of your needs.

Did you know that over 41% of customers expect live chat on a businesses’ website? This is often because of the efficiency and ease of getting a question answered immediately and how the function allows for one or both of the parties to multi-task. If you ever need help answering a question about a product or service, do you first see if there’s a chat option on their website? If this correctly describes you then you are going to love A.Y. McDonald’s new chat feature.

No matter what your preferred route of communication is, our customer service team and product experts are always there for you. We hope the chat function can add just a little simplicity to your day like it does ours. You ask and we answer!