How to Troubleshoot Your A.Y. Submersible Pump

How to Troubleshoot Your A.Y. McDonald Submersible Pump

Submersible pumps are an effective solution for transferring water from well systems to its destination inside a structure or home. While designed to operate totally submersed in the fluid which is being pumped, this well water pump stands out in the fact that it can be installed without the worry of freezing.

With many parts that work together to make the solution as efficient as possible, troubleshooting may be necessary at some point. The most common troubleshooting calls for A.Y. McDonald submersible pumps include the following:

• Pump operates but delivers little or no water
• Pump starts and stops too frequently
• Pump will not shut off
• Motor does not start
• Fuse overload or circuit breaker trips when motor starts

Possible solutions to the above scenarios can be found in the ‘A.Y. McDonald Submersible Pumps: Common Troubleshooting Calls’ A.Y. McDonald University (AYU) course.

Before calling A.Y. McDonald for pump troubleshooting, it is essential to gather key information about the pump and its environment. Providing this upfront enables our Customer Service team to offer more accurate and efficient troubleshooting assistance, leading to a quicker resolution. The following information is required:

• What is the model number of the pump?
• What is the voltage? Power source?
• Is this a new installation or existing application?
• How long has it been installed?
• What is your specific application?
• Has something changed in your application?
• What is the fault or concern that you are having with the pump system?

Troubleshooting a submersible pump is essential for ensuring reliable water supply and preventing costly repairs or replacements. Since 1856, A.Y. McDonald has been a proud provider of water well pumping solutions, such as submersible pumps.  Learn more by calling us at 1-800-292-2737 or filling out a Contact Us form on aymcdonald.com.