Customer Support

Got a product related question? Want to place an order? Call us or e-mail us. Through A.Y. McDonald Mfg. Co.’s best-in-class customer service team, we ensure that you always talk with a live person, never a machine. Rest easy knowing that we have product specialists in each of our four product lines, along with websites packed full of product information and hundreds of downloadable files.

Here's our team!

Customer Service

Employee Image
Rob, 02-01-1994

Rob McDonald

Chief Executive Officer

Employee Image
Scott, 08-01-1999

Scott Knapp

Executive Vice President & Chief Strategy Officer

Employee Image
Chad, 06-01-1999

Chad Huntington

President

Employee Image
Charles (Chip), 01-08-2018

Charles (Chip) Piekenbrock

Vice President of Sales

Employee Image
Adam, 02-04-2019

Adam Laver

Central Regional Sales Manager

Employee Image
Doug, 06-01-2018

Doug McKinney

Eastern Regional Sales Manager

Employee Image
Mike, 04-01-2018

Mike McLeod

Western Regional Sales Manager

Employee Image
Erin, 04-01-2000

Erin Rauen

Director of Customer Service

Employee Image
Lee, 04-19-2021

Lee Leeser

Customer Service Manager

Employee Image
Angel, 01-24-2011

Angel Gaherty

Lead Customer Service Representative

Employee Image
Jenifer, 04-15-1998

Jenifer Pickel

Customer Service Representative

Employee Image
Rebecca, 01-12-2022

Rebecca Kilburg

Customer Service Representative

Employee Image
Jill, 11-15-2022

Jill Falaris

Customer Service Representative

Employee Image
Makayla, 06-21-2023

Makayla Hentges

Customer Service Representative

Employee Image
Karl, 03-16-2022

Karl Koch

Customer Service Representative

Employee Image
Rivka, 08-08-2023

Rivka Weinstein

Customer Service Representative

Employee Image
Reed, 04-27-2023

Reed Stumpf

Customer Service Quote Representative

Employee Image
Brandi, 08-01-2023

Brandi Herrald

Customer Service Quote Analyst

Employee Image
Cindy, 03-25-2013

Cindy Cook

Order Entry Representative

Employee Image
Sammy, 09-27-2023

Sammy Davis

Order Entry Representative

Employee Image
Nancy, 07-01-2013

Nancy Duffy

Order Entry Representative

Employee Image
Angela, 11-27-2006

Angela Fluhr

Order Entry Representative

Product Management & Innovation

Employee Image
Doug, 05-27-2014

Doug Roush

Vice President of Product Development

Employee Image
Kelly, 05-02-2016

Kelly Breitbach

Innovation Manager

Water Works

Employee Image
Jim, 09-10-2012

Jim Francois

Water Works Product Manager

Employee Image
Ken, 01-27-2003

Ken Lenz

Water Works Senior Product Coordinator

Employee Image
Corrine, 01-18-2022

Corrine Thielen

Water Works Product Coordinator

Employee Image
Stacey, 04-05-2010

Stacey Gednalski

Water Works Product Coordinator

Pumps

Employee Image
Paul, 04-15-2013

Paul Pettinger

Pump Product Manager

Employee Image
Steve, 05-23-2005

Steve Potts

National Pump Sales Manager

Employee Image
Drew, 10-16-2017

Drew Waller

Pump Product Coordinator

Employee Image
Phillip, 06-19-2023

Phillip Wagner

Pump Product Coordinator

Plumbing

Employee Image
Jenny, 05-11-2015

Jenny Harrington

Plumbing Product Manager

Employee Image
Jordan, 10-25-2021

Jordan Mays

Plumbing National Sales Manager

Employee Image
Paula, 06-12-2007

Paula Conrad

Plumbing Product Coordinator

Natural Gas Products

Employee Image
Dustin, 01-01-2019

Dustin Moor

Natural Gas Product Manager

Employee Image
Nicole, 12-07-2015

Nicole Neuhaus

Natural Gas National Sales Manager

Employee Image
Sarah, 03-11-2013

Sarah Bries

Natural Gas Product Coordinator

Product Training

Employee Image
Donnie, 08-19-2019

Donnie Lathem

Product Training Coordinator

Employee Image
Calvin, 04-23-2018

Calvin Williams

Product Training Coordinator

Who's the boss?

Here's a question I'll bet you could ask a thousand working people and never get the right answer. The question is:“Who’s The Boss?”

There's only one boss, and whether a person shines shoes for a living or heads up the largest corporation in the world, the boss remains the same.It's The Customer!

The customer is the person who pays everyone’s salary and who decides whether a business is going to succeed or fail. The customer doesn’t care if a business has been around a hundred years. The minute it starts treating them badly, the customer will put it out of business.

This boss, the customer, has bought and will buy everything you have or will ever have. The customer has bought all of your clothes, your home, your car, your children’s education, and your vacation. They pay all of your bills and they pay them in exact proportion to the way you treat them.

The person who works deep inside a big plant on an assembly line might think they’re working for the company that writes their paycheck, but they are not. They’re working for the person who buys the product at the end of the line, the customer. In fact, this customer can fire everyone in the company from the president on down. And they can do it by simply spending their money someplace else. This is one of the reasons why taking pride in the work we do is so important to us personally. Doing an exceptionally good job will not only bring joy and satisfaction, it will help get more customers, keep the ones we’ve got, and ensure that we continue to get a pay check from our bosses.


Some of the largest companies that had flourishing businesses a few years ago are no longer in existence. They couldn’t - or didn’t - satisfy the customer. They forgot who the boss really was!

At A.Y. McDonald we remind ourselves every day that the customer is the boss. It’s one of our core values and the reason we provide the best customer service in the business.